Refund Policy
Last updated: 21st September 2026
1. STORE PURCHASES — RETURNS & REFUNDS
If an item isn't right for you, you can return it within 14 days of delivery for a refund or exchange:
— Contact info@waxandwaffle.co.uk within 14 days of receiving your item
— Send it back in the same condition it arrived, in its original packaging
— Return postage is paid by the buyer
— Once we've received and checked the item, we'll process your refund within 7 days, or arrange your exchange
Refunds are made to the original payment method.
2. CLEANING & RESTORATION SERVICE
If, once we've assessed your item, we find it's beyond what we can safely clean or restore, we'll contact you before doing any work and return the item to you at no charge for the service itself.
If you need to cancel a booking before we've started work on your item, contact us as soon as possible and we'll refund you in full.
Once work has begun on your item, it can no longer be cancelled for a refund, as time and materials have already been committed.
3. FAULTY OR MISDESCRIBED ITEMS
If a store item arrives faulty or significantly different from how it was described or photographed, contact us and we'll arrange a refund or replacement — this doesn't affect the 14-day return window above, it's in addition to it.
4. HOW REFUNDS ARE PROCESSED
Refunds are issued to your original payment method and can take a few days to appear, depending on your bank or card provider.
5. CONTACT US
Wax & Waffle